The new tab ‘My Tickets’ has appeared in Trader’s Room 220.127.116.11. This is a chat with technical support team, where trader may ask any question of interest. Broker’s managers can easily solve trader’s issues.
Chat looks as good as in other social networks or apps.
Trader will see a new message notifications on the main page and ‘My Tickets’ side menu.
In chat there is a search on tickets topics and text of the message for rapid transition to the needed ticket.
In the corresponding window trader can attach screenshot or other media materials.
Recovery of private messages
If trader is not satisfied with the work of the technical support employee and his issue has not been resolved, then you can reopen the closed message and continue the conversation.
If you have any questions, you are free to ask our managers of sales department.
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